Refund policy

Zalcaro Returns & Exchanges Policy

At Zalcaro, we are committed to delivering premium-quality footwear and ensuring every customer enjoys a seamless shopping experience. If your purchase isn't quite right, we're here to help.

You may request a Return or Size Exchange within 15 days of receiving your order, subject to the guidelines below.

For approved returns, the purchase value will be issued as Zalcaro Store Credit, which can be used on any future purchase from our website.

Once your returned parcel is received at our warehouse and successfully passes our quality inspection, your Store Credit will be issued within 5–7 working days. Store Credit is valid for 12 months from the date of issue and will be provided as a unique Store Credit code or added to your customer account.

Store Credit can be used across our entire collection but cannot be redeemed for cash. Shipping charges, Cash on Delivery (COD) charges, other service fees, and the applicable ₹250 return or exchange pickup fee are not included in the Store Credit value.

Return & Exchange Guidelines

To be eligible for a return or exchange:

  • The product must be unused, unworn, and in its original condition.

  • All original tags, packaging, accessories, and complimentary items must be intact and returned with the product.

  • The product must not show any signs of wear, misuse, damage, stains, scratches, marks, creases, or odors.

  • A valid Order Number or proof of purchase is required.

  • Return or exchange requests must be initiated within 15 days of receiving your order.

  • A ₹250 pickup fee will be charged for every return or size exchange request.

Every returned product is carefully inspected upon arrival at our warehouse before a return or exchange is approved.

Size Exchange

Finding the right fit is important to us.

  • Size exchange requests can be made within 15 days of delivery.

  • Exchanges are subject to product availability.

  • A ₹250 pickup fee will be applicable for each size exchange request.

  • If your requested size is unavailable, Store Credit equal to the product value will be issued after applicable charges.

  • All exchange requests are subject to successful quality inspection of the returned product.

Quality Inspection

To maintain our quality standards, every returned product undergoes a thorough inspection upon arrival at our warehouse.

A return will not be approved if:

  • The product has been worn, used, washed, altered, damaged, or mishandled.

  • The product contains stains, scratches, marks, creases, odors, or any visible signs of use.

  • The product is returned without its original tags, packaging, or accessories.

  • The product does not meet the return eligibility guidelines.

If a returned product does not pass our quality inspection, it will be shipped back to the customer. Applicable re-shipping charges must be paid before the product is dispatched.

Zalcaro reserves the final right to determine the condition and eligibility of all returned products after inspection.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 24 hours of delivery.

Please provide:

  • Your Order Number.

  • Clear photographs of the product.

  • Photographs of the outer packaging.

Once verified, we will arrange a replacement or issue Store Credit at no additional pickup fee.

Non-Returnable Items

The following items are not eligible for return, exchange, or Store Credit:

  • Products showing signs of wear or use.

  • Products returned without original packaging, tags, or accessories.

  • Customized or personalized products.

  • Clearance, sale, or promotional items.

  • Products damaged due to improper use or handling.

  • Returns that do not pass our warehouse quality inspection.

Order Cancellation

Orders may be cancelled only before they are shipped.

Once an order has been dispatched, it cannot be cancelled and will be subject to this Returns & Exchanges Policy after delivery.

Return & Exchange Pickup

For return or size exchange requests, a pickup fee of ₹250 will be charged to the customer.

The ₹250 pickup fee covers the cost of arranging the reverse pickup from the customer's address and is non-refundable.

Customers are required to pay the applicable pickup fee before the reverse pickup is arranged.

If reverse pickup service is unavailable in your location, you may be required to ship the product to our return address using a reliable courier service. In such cases, the customer will be responsible for the shipping charges.

We recommend using a trackable shipping method for self-shipped returns.

Original shipping charges, Cash on Delivery (COD) charges, and other service fees are not included in the Store Credit value.

Contact Us

For any questions regarding returns, exchanges, or Store Credit, our support team is happy to assist you.

Email: hello@zalcaro.com

We're committed to making your Zalcaro experience as smooth and enjoyable as possible.